Update Feb 28th, 2025

Recent fixes: Google translate for most languages, Apply to all below, Flip image and video, change email address associate with your account from the account settings page.

We apologize for long wait times on support requests as we were having a high volume of support tickets. Thank you for your patience.
Not able to print or send an HEP? - If you hover your mouse over a saved routine and no preview images show, do not use that routine as it will not load properly and will not be able to be delivered.

If you load a saved routine and there is an Amazon Product recommendation on it. It will not be able to be delivered. Remove the Amazon product first, then try and deliver it.

Clicking the "Done" (check mark icon) button - Errors such as being directed to the wrong page or logged out...You will need to delete cookies AND temporary internet files. Be sure to delete both cookies AND temp internet files and this error should be fixed.

Empty HEP Editor page - When there are no exercises on the HEP Editor page, you should see the sad face paper icon that reads "The HEP Editor is empty". If you do not see that, please click "Remove All" and it should return, which sets the page up optimally for further use.

We are aware and working on the following issues: Group management, layouts, view PDF from history page, search on My Stuff pages, creating new custom exercises, upgrading to Pro, new Pro membership sign ups, logo branding, updating payment info, receipt PDFs and changing image sizes (small medium large) when searching exercises.


SUPPORT, FAQ's, AND MORE
         
Instructions and basic information
  Getting Started. Basic instructions on using the site.
  Is HEP2go a web based software or a downloaded application software?
  What are the differences between the Free plan and the Pro plan?
  Have multiple staff members? Starting a Group plan
  What and where is the "Copy Text" button?
  How do I use the routine naming system?
  Using HEP2go with your EMR software
  How to track HEPs
  Sharing exercises and routines - Basics
  Sharing exercises and routine - Permissions
  Sending an HEP via QR code
  Sending an HEP via SMS text message
  How can I change the date on the HEPs?
  Patient Resubscribe Process
  How to cancel a Pro subscription
 
         

  Troubleshooting and other

         
         
         
  Having trouble logging in or reseting password
  What are the compatible internet browsers to use?
  The site freezes up, is taking a very long time to load or you are experiencing other random problems
  When I click "Print" on the HEP Editor page, the PDF page to print is not appearing. What can I do?
  Can I use this website to create home programs for my workplace or business?
  Why did I not receive the confirmation email when I signed up?
  Why did my client/patient not get the home exercise program I emailed?
  After printing to paper, there are strange characters showing in the text description of the exercises. What can I do?
  What are the file types that are accepted for uploads of images and videos?
 
  New FAQs
  How can I change the date on the HEPs?
  How do I use the routine naming system?
  How to track HEPs
  Using HEP2go with your EMR software
 
Having a problem that you don't see above?  Please be sure you have tried deleting cookies and temp internet files in your
browser settings, close the browser, re-open it and try again. Click here for instructions on how to do this.

If the above information is not helpful, please use the support button on the bottom right of this page to contact us.
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