SUPPORT, FAQ's, AND MORE

Instructions and basic information

	Getting Started. Basic instructions on using the site.
	Is HEP2go a web based software or a downloaded application software?
	What are the differences between the Free plan and the Pro plan?
	Have multiple staff members? Starting a Group plan
	What and where is the "Copy Text" button?
	How do I use the routine naming system?
	Using HEP2go with your EMR software
	How to track HEPs
	Sharing exercises and routines - Basics
	Sharing exercises and routine - Permissions
	What is "Hide mode" and how does it work
	Sending an HEP via QR code
	Sending an HEP via SMS text message
	Patient Resubscribe Process
	How to cancel a Pro subscription

Troubleshooting and other

	Having trouble logging in or reseting password
	What are the compatible internet browsers to use?
	The site freezes up, is taking a very long time to load or you are experiencing other random problems
	When I click "Print" on the HEP Editor page, the PDF page to print is not appearing. What can I do?
	Can I use this website to create home programs for my workplace or business?
	Why did I not receive the confirmation email when I signed up?
	Why did my client/patient not get the home exercise program I emailed?
	After printing to paper, there are strange characters showing in the text description of the exercises. What can I do?
	What are the file types that are accepted for uploads of images and videos?

	New FAQs
	How do I use the routine naming system?
	How to track HEPs
	Using HEP2go with your EMR software
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